Privacy Policy

Data Controller: JóSzaki Kft.

Registered seat: 1068 Budapest, Király utca 82. 4. em. 3. ajtó, Hungary.

Email: info@joszaki.hu

You can contact the data controller regarding any privacy matter at info@joszaki.hu.

During the use of the platform, the following data may be processed: name; email address; phone number; the type of service requested; the location of the service; the text of the quotation request and any uploaded descriptions; the content of message exchanges; IP address, device and browser information; and log data generated during use.

The purpose of processing is to handle quotation requests, to establish contact between clients and specialists, to deliver messages and notifications, to operate and improve the service, to respond to support requests, to prevent fraud and abuse, and to carry out marketing activities.

The legal basis for processing under Article 6 of the GDPR is:

– performance of a contract (Art. 6(1)(b)): to process the quotation request and establish the connection;

– the User's consent (Art. 6(1)(a)): for example, for marketing communications and optional features;

– legitimate interest (Art. 6(1)(f)): for the security of the service, fraud prevention, and service improvement;

– legal obligation (Art. 6(1)(c)): to comply with applicable legislation.

To deliver job leads and messages, SuperProfik integrates with the services of Meta Platforms, Inc., including the WhatsApp Business platform and the Facebook/Messenger surfaces.

If you contact the service through Facebook or WhatsApp (for example by responding to a Facebook advertisement or lead form, or by sending a WhatsApp message), we may process the following data: your name, phone number, Facebook/WhatsApp profile identifier, the content of messages, and the data you provide in the quotation request.

We process this data and share it with Meta's messaging infrastructure in order to forward your quotation request to the appropriate specialist and to enable the exchange of messages between the two parties over the WhatsApp / Messenger channel. We transmit to Meta only the data necessary to deliver messages (message content and delivery identifiers).

The legal basis for this processing is the performance of a contract and, where applicable, your consent (Art. 6(1)(b) and (a) GDPR). WhatsApp and Facebook messaging also operate under Meta's own data processing terms; information on Meta's processing is provided in Meta's and WhatsApp's privacy policies. You may opt out of messages at any time and request the deletion of message-exchange data.

The Provider does not sell personal data. The following types of processors may be involved in processing, under appropriate data processing agreements: hosting and database providers (e.g. Supabase), application hosting (e.g. Vercel), authentication providers (e.g. Google), and Meta's messaging services (Facebook, Messenger, WhatsApp Business).

As part of forwarding a quotation request, data may be shared with the specialist to whom the request is directed, only to the extent necessary for establishing contact.

Some processors may process data outside the European Economic Area (EEA). In such cases, the Provider ensures appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission or an adequacy decision.

The Provider stores personal data only for as long as necessary to achieve the purposes above, or as required by law. Billing and accounting data are retained for the period prescribed by the applicable legislation.

Under the GDPR you have the right to: access the data processed about you; request its rectification; request its erasure; request restriction of processing; exercise the right to data portability; object to processing; and withdraw your consent at any time.

To exercise your rights, write to info@joszaki.hu. You may also lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH, 1055 Budapest, Falk Miksa utca 9-11., www.naih.hu).

The Provider applies appropriate technical and organizational measures to protect personal data (encrypted data transmission, access controls, backups).

For any questions regarding data processing, please contact us at info@joszaki.hu.

Where a representative records a telephone call with a professional using the in-app call-recording feature, we process the audio of the call and a speaker-labeled transcript generated from it. Call recording is never automatic: it starts only when the representative explicitly enables it for a specific call and confirms that the other party was informed that the call is being recorded.

We process this data solely for quality-review purposes — so that customer-service call quality can be reviewed and improved. Recordings and their transcripts are stored privately and are accessible only to the brand's managers (owners) and system administrators; other representatives cannot access them.

The legal basis for this processing is our legitimate interest in maintaining and improving service quality (Art. 6(1)(f) GDPR) and, where applicable, consent (Art. 6(1)(a) GDPR). Recordings are retained only as long as needed for quality review; a manager can delete a recording (audio and transcript) at any time. You may request access to, or deletion of, a recording concerning you by writing to info@joszaki.hu.